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It's been more than 15 minutes - where's my download?

Most download orders are emailed within 15 minutes if purchased between 9-5 PST Mon-Fri. If you purchase your download outside of that time frame, it may take an additional 4-6 hours to process. If your billing information isn’t verified or you are an international customer, it may take additional time. We are currently in the process of speeding up our downloads during non-business hours and strive to have a new implementation soon.

When is my order e-mailed?

Immediately after the successful completion of the checkout process, your order was e-mailed to the address specified within the checkout process. If you don’t receive it immediately please allow 1-15 minutes as sometimes it can take a few minutes for your payment to be processed before the order is sent.

I've completed an order...now what?

If you placed an order by credit card and you have not received your download information via email within 15 minutes, this could mean that your order has not been charged. If this is the case, there could be security issues that are preventing the order from being charged and a secondary review of the order may be required, which will result in a temporary delay.

If you paid by Paypal, make sure that the email you entered during the checkout is the same one as used for your Paypal account. Click the “My Account” link at the top right hand side to verify your email address on file.

When will my order be e-mailed?

Orders are e-mailed immediately after the completion of the checkout. Please type your e-mail carefully during checkout so you can receive the order. To check the status of your order click on “My Account” on the upper right hand side of the site.

If you placed an order by credit card and you have not received it yet, this could mean that your order has not been charged. If this is the case, there could be security issues that are preventing the order from being charged and a manual review of the order may be required, which will result in a temporary delay.

When will my credit card be charged?

Most orders are charged immediately upon checkout completion.

If you placed an order by credit card and you have not received it yet, this could mean that your order has not been charged. If this is the case, there could be security issues that are preventing the order from being charged and a manual review of the order may be required, which will result in a temporary delay.

I'm having issues with my download.

Please contact our customer service. Your issue will be resolved faster if you provide us with information on the type of issue you are facing. All messages left will be returned within 24 hours or less Monday through Friday 9am-6pm PST.

Unfortunately we do not accept returns on downloadable items, so please research all product titles to fit your needs prior to purchasing. Contact customer care if you have any inquiries prior to ordering.

We do not accept returns of downloadable software. We do understand that due to variations in computer software/hardware configuration, however installation software does require a minimal amount of user interaction in order to get the program installed. Once you have purchased a downloadable product we recommend that you follow the instructions stated in the download email. The software is downloaded directly from the publisher and is a proven method of installation. In the event of issues during the installation process, it is the customer’s responsibility to contact the software vendor tech support or a computer technician for assistance. You may also email Purplus customer service for additional information and weblinks that may help resolve the issue. You are responsible for downloading and confirming your ability to access software within 60 days after purchase and are subject to risk of loss thereafter, including any loss due to a computer or hard drive crash. In the event of a computer crash, you may need to contact tech support in order to activate the keycode again on the same machine it was originally installed on, or to transfer it to a new computer

Here are several ways to proceed:
1) You can forward the information, link and/or product key code to your other users.
2) You can open the specific email with your product information onto the computer you would like to install the item onto.
3) You can download the file(s) onto a portable drive and install on the other computers (you will still need the product key code or serial number if/when applicable)

For security issues we keep keycodes on file for up to 60 days after purchase, but please be sure to record/save them upon receipt in the event of future use.

The product information (serial number/keycode) provided will allow up to three installations. When installing a 3-PC license it is important to note that your year-long subscription (for all three PCs) begins upon activating software on your first PC.

The product information (serial number/keycode) provided will allow up to three installations. When installing a 3-PC license it is important to note that your year-long subscription (for all three PCs) begins upon activating software on your first PC.

The product information (serial number/keycode) provided will allow up to three installations. When installing a 3-PC license it is important to note that your year-long subscription (for all three PCs) begins upon activating software on your first PC.

The product information (serial number/keycode) provided will allow up to three installations. When installing a 3-PC license it is important to note that your year-long subscription (for all three PCs) begins upon activating software on your first PC.